At Promise Power we hold your promises as dearly as our own. Accordingly, we promise to treat our customers with respect and affection. We want you to be pleased with your Promise Bracelet and treasure the potential for change in your life.

Our 100% Guarantee of Satisfaction:
If you are not completely happy with your purchase you may return it within 2 weeks of receiving your order for a complete refund.

Beyond the 2-week timeframe, we will gladly issue a store credit or exchange from 15 to 30 days after you received your order.

We do not accept returns after 30 days from receipt of purchase.

Exchanges are not a problem. Because the Promise Bracelet is handcrafted, some variations in size may occur. Just give us a call or send an email and let us know your preferences.

Please allow 2 weeks for processing of Returns/Exchanges.
When you return an item, please include a copy your purchase invoice and a brief note.

Please ship the item(s) to the following address:

Promise Power
ATTN: Returns/Exchanges
5320 Big Canyon Road
Shingle Springs, CA 85682


Privacy: We Value Your Privacy
Promise Power will never sell, rent, or distribute any of your personal information, including your email address, to any third party without your express
permission. This is our promise to you.


Security: Our Website is Secure
Our oline store is secured by one of the most reliable and highly regarded e-commerce security systems available. Shopping on our site is safe!

When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure ecommerce transactions.

The VeriSign (PayPal) Secure Site Seal assures you that this web site has been authenticated by PayPal and that confidential transactions with our site are secured by SSL encryption. 


Shipping:
We generally ship via USPS Priority mail. A flat fee of $5.00 is charged to cover all insurance, shipping and handling. Arrangements for shipping via other
carriers can certainly be accommodated upon request.

Any Questions? Comments? Suggestions?
We'd really like to hear from you!

concierge@promisepower.com
530-672-6158
We'll get back to you within one business day (well, most of the time).